One Mom's Journey

To brief you, I traveled from Toronto to Cancun - 3.5 hours with a husband, teenage boy and 3 and 1 year old girls. We booked a Sunquest vacation and flew on West Jet. We stayed at the Gran Bahia Principe - Coba resort in Riviera Maya. This will be a very detailed review of all aspects of the vacation.

Booking with Sunquest:

We are 5 in our family - one of whom still sleeps in a crib. Sunquest would not let us stay in one room only, because the capacity was 4 people. Therefore we were charged for two rooms at dual adult occupancy. Started my vacation off on the wrong foot. Sunquest would not make it work, even though 1 of our children was still in a crib. What did that mean? Our vacation that was originally going to cost us for 2 adults, 1 teen, 1 child and 1 baby(free) now cost us 4 adults + 1 baby(free). Crazy, we are talking a HUGE difference here!

Next - our toddlers/baby suitcase was left behind in Toronto. We were left without any children's clothing and baby necessities for 40 hours. You could only imagine the horrible situation that put us in.We were allocate $200 to spend on necessities, we have yet to see how quickly we receive our reimbursement. Also while on the resort, the Sunquest rep was extremely difficult to locate in guest services, and was rarely there during his 'so called' hours.

West Jet